You can always reach a real person at Triple Crown. Here is how, and how fast to expect an answer.
Ways to reach us
- Live chat at gottriple.com
- Text (801) 634-0177
- Call 1-888-801-6789
- Email help@gottriple.com
Our hours
Chat and text are answered during business hours: Monday through Saturday, 8 a.m. to 8 p.m. Central time.
How the assistant works
When you start a chat or send a text, our AI assistant answers first. It handles most requests on the spot, like booking an appointment or answering common questions about water tests and solar. It is available around the clock.
If you want a person instead, say so. A plain "I want to talk to a person" is enough. The assistant hands the conversation to a team member. During business hours, a person picks it up and continues where the assistant left off.
Outside business hours, the assistant can still take your message and book appointments. A person follows up when we open.
Which channel to pick
- Fastest for most things: chat or text.
- Prefer to talk it through: call us.
- Sending documents or longer details: email. Include your name, address, and phone number so we can find your account.
If a conversation drops
If a chat times out or a text thread goes quiet, message us again. We keep the conversation history, so you will not have to start over.