A water softener is low-maintenance, not no-maintenance. A few small habits keep it working well for years.
Check your salt once a month
Open the brine tank lid and look. Keep the tank at least one-third full of salt, and do not pack it to the very top. Use the salt type your owner's manual recommends. Most systems do best with pellet salt.
Watch for salt bridges
Sometimes salt hardens into a crust with a hollow space underneath. The tank looks full, but the system is not using any salt. The sign: your water starts feeling hard again while the salt level has not moved in weeks. Break the crust up gently with a broom handle and the system will get back to work.
Change filters on schedule
If your setup includes filters, replace them on the schedule in your manual. A clogged filter cuts water pressure and stops doing its job. Set a phone reminder so it does not slip.
Signs something is off
- Water spots and scale are coming back
- Skin and hair feel dry again
- The salt level never drops
- The system runs constantly, or never runs at all
Any of these means the system needs attention. Do not wait for it to get worse.
When to contact us
If you are not sure which salt to buy, how to break a salt bridge, or whether your system is working right, reach out. Call 1-888-801-6789, text (801) 634-0177, email help@gottriple.com, or chat at gottriple.com. Text works well for this: send a photo of your tank and we can usually tell you what is going on.